We see budget being wasted on training and development that does not address the underlying attitudes, habits and outlook of key staff

Motivation diminishes. People revert to old habits. Learning may be discarded. Aspects of sales training or leadership programmes, for instance, may not be used because they do not fit with a person’s self-concept or may make them uncomfortable when trying out new ideas.

The reason? Most ‘training’ content is derived from observing best practice.  What is often not observed is what cannot easily be seen in those who perform – the attitudes, self-belief and confidence that create that best practice. It is the attitudes towards themselves, those around them, the management of their personality, their self-leadership etc. that make them effective. To create best practice on a sustained basis, these underlying attitudes and habits have to be genuinely developed to maximise the application of skills and knowledge.

Whatever the development need, this is the approach we take to sustained development.

Example application areas:

• Leadership: Personal, team or organisational leadership.
• Competency: Sales Account Management, Customer Services programmes.
• Induction: Graduate, Technical and Management development programmes.
• Educational: Emotional Intelligence, Train-the-trainer.

© Future Factor 2005